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Lost or Stolen Card

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Lost or stolen debit card? No need to panic. We make it quick and simple to report your card anytime, day or night, from anywhere you happen to be. Plus, our friendly support team is always ready to assist you through the process, so you can have peace of mind knowing your finances are safe and under control. 

Debit Card (Mastercard)

If your debit card is lost or stolen during normal business hours, please call us immediately at: (817) 835-5000 or Toll-Free at (866) 820-4988. 

Disputing a Debit Card Transaction?

For debit card disputes, call: (866) 820-4988. 

Credit Card (VISA or Mastercard)

If your credit card is lost or stolen, call: (866) 611-4891. 
If you’re outside the U.S., call: (727) 299-2449. 

Disputing a Credit Card Transaction?

For credit card disputes, call: (866) 611-4891. 

Victim of Identity Theft?

Contact us immediately at (817) 835-5000 for assistance. 

Want to learn more? 

Access free tools and resources to protect yourself from identity theft. 

Learn More

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Need to Activate Your Card? 

Call 800-631-3197 OR Out of Country 531-262-5350

Authentication Tokens

ANI (Caller ID) or Date of Birth + Last 4 of SSN — both are required.

For a Live Agent:
Customer must provide 2 out of the following 4 items:

  1. Date of Birth (MMDDYY)

  2. Home phone number

  3. Mobile phone number

  4. Savings account number